We are incredibly proud of our product offering, and do our best in sourcing the highest-quality secondhand items locally. We can guarantee the authenticity of branded items. If there's a speck of concern that an item may not be from the brand that its label suggests, we simply mark them as "unbranded". But rest assured, even the unbranded items are professionally selected and inspected to ensure wearability and quality.
All our items are sanitized before shipping, but are shipped WITHOUT professional cleaning by default. Please wash them like you normal would when purchasing items from a store.
If dry cleaning is required, please add the appropriate dry cleaning category at checkout. (i.e. please add to cart "Dry Cleaning - Tops" if you would like a top or a jacket to be dry cleaned.) Turnaround time for dry cleaning is normally 2-3 business days. We currently do not accept dry cleaning for leather items/goods. Our dry cleaning is done exclusively at Au Beau Blanc.
We currently accept payments via PayPal, as well as through local bank transfer/deposit. Simply select the relevant option at checkout. Orders will be automatically cancelled if bank deposits are not made within 24 hours of order placement.
We now ship NATIONWIDE!
Items are typically shipped within 1 day after the order is placed. You will receive a shipping confirmation email once your order is shipped. We ship exclusively via Lalamove/Grab same-day delivery within Metro Manila, and via LBC to areas outside of Metro Manila.
Orders above P2,500 ship for free NATIONWIDE!
For orders below P2,500, we charge a flat rate of P150 for same-day shipping within Metro Manila, and P250 for LBC shipping to areas outside Metro Manila.
Once you are sure you want to return your purchases, simply send an email to email@example.com. Be sure to include the following:
1) your order number;
2) the name of the item(s) you'd like to return;
3) the date your returned item is expected to arrive. (We recommend using Grab or Lalamove same-day delivery.)
All items priced ABOVE P1,500 are eligible for full refund (minus return shipping cost) if returned within 3 days from receipt date in their original condition (i.e. unworn, unaltered, unwashed, un-ironed, etc.). If items are returned after 3 days from receipt date, rental charges will apply. (Rental charge for up to 7 days is 30% of the item's listed price, plus dry cleaning cost, if requested. Rental charge for 8-21 days is 50% of the item's listed price, plus dry cleaning cost.) Returns will not be accepted after 21 days from receipt date.
Items priced at P1,500 and below are NOT returnable.
Basically Borrowed reserves the right to determine whether returned items meet our refund conditions.
YES! All items available for rental come with one-time-only free return shipping within Metro Manila. Rental options are not available for provincial orders at this stage. Please sign up for our newsletters to stay informed of new offerings. :)
Within 2-3 days after your returned items are received by us. Refunds are made via either bank transfer or PayPal.
We have put in place the following protocols to help ensure your health and safety:
1) Mandatory wearing of face masks and gloves when handling all merchandise;
2) Sanitizing of all items before shipping. Dry cleaning is available upon request.
We recommend that you wait for 2 days before trying on your items. So far most researches show that the coronavirus is unlikely to survive for more than 48 hours on clothes.