We are incredibly proud of our product offering, and do our best in sourcing the highest-quality secondhand items locally. We can guarantee the authenticity of branded items. If there's a speck of concern that an item may not be from the brand that its label suggests, we simply mark them as "unbranded". But rest assured, even the unbranded items are professionally selected and inspected to ensure wearability and quality.
For items above P1,000 - No need! We make sure that all items - with the exception of leather products and new-with-tags items - are freshly laundered or dry cleaned at Au Beau Blanc before we ship them out. Simply put them on and enjoy!
For items priced below P1,000, as they are shipped without dry cleaning, we recommend washing them first. Just like you would when you buy clothes from the store. :)
*UPDATE REGARDING COVID-19*
Hooray, dry cleaning is back! However, due to ongoing GCQ restrictions, dry cleaning could take up to 7 days, instead of the standard 2 days. If you can't wait - which we totally understand! - simply apply code "GOGREEN" at checkout to opt out of dry cleaning and get 10% off on all items above P1,000 that are not new with tags. We recommend that you wait for at least 2 days before you try on the clothes, as most researches show that the coronavirus can't survive for more than 2 days on clothes. As such, we have extended our minimum rental period from 7 days to 10 days, at no extra cost to you.
We currently accept payments via PayPal, as well as through local bank transfer/deposit. Simply select the relevant option at checkout. Orders will be automatically cancelled if bank deposits are not made within 24 hours of order placement.
We currently ship within Metro Manila and Alabang only. Stay tuned for shipping updates. Or let us know where you'd like us to ship in the future.
Items will be shipped within 2-3 business days after the order is placed. You will receive a shipping confirmation email once your order is shipped. We ship exclusively via Lalamove/Grab same-day delivery.
Orders above P2,500 ship for free!
For orders below P2,500, we charge a flat rate of P150 for same-day shipping within Metro Manila and Alabang.
All items priced above P1,000 are available for rental for up to 3 weeks, and come with free return shipping. Items below P1,000 are shipped without dry cleaning, and are not returnable.
Once you are sure you want to return your purchases, simply send an email to email@example.com. Be sure to include the following:
1) your order number;
2) the name of the item(s) you'd like to return;
3) the date your returned item is expected to arrive. (We recommend using Grab or Lalamove same-day delivery.)
Returned items should be in good and wearable conditions to qualify for refund. We do NOT refund on items that are damaged (e.g. with missing buttons, broken seams, significant fading in colours, etc.), stained, or in any way altered. Please wear and maintain your clothes with care. Follow care instructions closely, or in case of missing care instructions, please apply common sense. As a general rule, hand wash items separately using a gentle detergent, dry on flat surfaces, and iron on low if necessary. Basically Borrowed reserves the right to determine whether returned items meet our refund conditions.
All orders (except items priced below P1,000) come with one-time-only free return shipping. For example, if your order consists of a P1,500 dress and a P1,200 top, we will ship the order for free, and if you return either one or both items any time within 21 days, shipping's on us, too! However, if you return the two items separately, we'll only pay for return shipping once.
For orders below P2,500, shipping and return shipping are paid for by the customer.
There's no need! In fact, we encourage you to leave the cleaning to us, as we use the same laundry service to ensure consistency across all our items.
Within 2~3 days after your returned items are received by us. Refunds are made via bank transfer. Please note that the maximum amount of refund is 70% of the actual purchasing price if returned within 7 days, and 50% if returned within 21 days.
We have put in place the following protocols to help ensure your health and safety:
1) Mandatory wearing of face masks and gloves when handling all merchandise;
2) Free extension of minimum rental period from 7 days to 10 days, as we highly encourage customers to wait for at least 2 days after receiving their items before trying them on. Most researches so far show that the coronavirus cannot survive more than 2 days on clothes.
Hooray, dry cleaning is back! However, due to ongoing GCQ restrictions, dry cleaning could take up to 7 days, instead of the standard 2 days. If you can't wait - which we totally understand! - simply apply code "GOGREEN" at checkout to opt out of dry cleaning and get 10% off on all items above P1,000 that are not new with tags.